Kenozen Return Policy: How We’ve Got Your Back

Kenozen Return Policy: How We’ve Got Your Back

At Kenozen, we don’t just offer the best survival gear, we also strive to ensure that your shopping experience is smooth from start to finish. We understand that buying survival kits, emergency preparedness kits, and outdoor survival tools is a serious investment, and we want you to be completely satisfied with your purchase. Sometimes, however, things don’t go as planned. Maybe you’ve changed your mind, or perhaps the product didn’t meet your expectations. Whatever the reason, our return policy has been designed to make the process as hassle-free as possible.

Jump to:

  • Eligibility for Returns
  • Return Process
  • Refunds and Store Credits
  • Exchanges
  • Faulty, Damaged, Missing, or Undelivered Items

Eligibility for Returns

We want you to be completely satisfied with your order—whether it's a wilderness survival kit, a home survival kit, or that much-anticipated emergency survival pack. If your purchase doesn’t quite hit the mark, no problem. Items are eligible for return if they are unused, in their original packaging, and in the same condition as when you received them. Certain products, such as personalized survival gear or intimate items, may not be eligible for returns due to hygiene or customization reasons. Think twice before sending back that personalized survival tool kit, especially if it has your name engraved on it!

Return Process

So you’ve received your survival kit and realized it’s not quite what you need. No worries! To initiate a return, simply contact our customer support team within 10 days of receiving your order. Whether it’s an emergency preparedness kit or a best survival pack, our team is here to help. Please provide your order number and a detailed reason for the return, and our team will give you further instructions on how to proceed. Depending on your location, you may be responsible for return shipping costs, so if you’re sending back your emergency disaster kit from the depths of the wilderness, plan accordingly.

Refunds and Store Credits

Once we’ve received your returned survival gear, we’ll inspect it and notify you of the status of your refund or store credit. If approved, refunds will be issued to the original payment method. You’ve been patient waiting for your survival camping gear, so we’ll do our best to process your refund quickly. However, note that it may take up to 10 business days to reflect in your account. If you prefer a store credit, it will come in the form of a digital voucher that you can use on future survival equipment purchases, such as that best survival gear kit you had your eye on.

Exchanges

Need a different size or color of your emergency survival kit or survival gear list kits? No problem. Contact our support team to check availability and initiate an exchange. Once we receive and inspect the original item, we’ll ship out the exchange as soon as possible. Just a heads-up, though—additional shipping fees may apply, especially if you're exchanging your gear from a remote mountain base camp (in which case, you might want to keep that emergency survival bag handy).

Faulty, Damaged, Missing, or Undelivered Items

Now, let’s say your emergency supply kit or outdoor survival tools gear arrives damaged, or worse, doesn’t arrive at all. First of all, don’t panic. We’ve got your back. Contact our support team immediately, and we’ll work with you to resolve the issue. Whether it’s a faulty emergency backpack, a missing survival equipment component, or an undelivered best survival tools order, we’ll get to the bottom of it. Depending on the situation, we’ll offer you a replacement, repair, refund, or some other suitable solution. Be sure to provide photos or order details to help us resolve the matter as swiftly as possible. Because, let’s face it—no one wants to be caught in the middle of an emergency with faulty survival tools.

Pro Tip: Plan Ahead

You’ve invested in emergency kits for home, survival gear amazon finds, and maybe even a zombie survival kit (just in case). While we hope you never need to use most of it, it’s always better to be prepared. Whether it's an emergency prep kit, a camping survival equipment set, or even a mini survival kit, each purchase helps you stay ahead of the game. That’s why it’s important to check out our returns policy before heading into the wild with your gear. It’s always a good idea to know your options in case something doesn’t go according to plan.

Contact Information

Still have questions about your return? Our friendly customer support team is available 7 days a week. Whether you’re out in the wilderness with your outdoor survival equipment or prepping from home with a home emergency survival kit, we’re here to help with any questions, concerns, or assistance with your return process.

Remember, this return policy is subject to change without prior notice, so always check our website for the latest updates. At Kenozen, we’re committed to your satisfaction—because when it comes to survival tools and equipment, we know how important it is to get things right the first time.


With a wide selection of survival gear, emergency survival kits, and wilderness survival equipment, we’re confident you’ll find exactly what you need. But if for some reason you don’t, our return process is simple, straightforward, and customer-friendly. So go ahead, explore Kenozen’s extensive range of products. We’re sure you’ll love what you find.